Terms of Service

By using this website and submitting a request, you agree to these Terms.

Operator

This service is operated by 4SUCCESS, LLC, located in Los Angeles, CA.

What LockUnlocked is

LockUnlocked is a platform that connects customers with locksmith professionals. The contract for the actual locksmith work is between you and the locksmith.

Locksmith license and client notifications

Locksmiths who join the network must provide a California locksmith license or registration number in a valid format. We may review listings for fraud prevention but we do not certify licenses. When a locksmith confirms your job, if you opted in to SMS we may send you a text with their name, phone number, the license number they provided, and a link to the California Department of Consumer Affairs public search so you can verify it yourself if you choose.

SMS text message program

Brand: LockUnlocked (operated by 4SUCCESS, LLC). Messages are sent using Twilio or similar carriers; delivery is not guaranteed.

How you opt in to SMS: SMS is optional and separate from agreeing to our legal terms. On the public request page (request.html) or the locksmith registration page (become-a-locksmith.html), you must check the required box to agree to the Terms of Service and Privacy Policy before you can submit — that agreement covers use of the site and service, not SMS by itself. If you also want transactional texts from LockUnlocked, you may check a second, clearly labeled optional box (unchecked by default) that describes the SMS program (frequency, rates, STOP/HELP). You can submit the form without checking the SMS box; we will still process your request or registration and may contact you by phone or email as applicable. This page and our Privacy Policy describe what reviewers can verify on the live site.

What we send: Automated transactional and service-related texts only to numbers that opted in — for example: request received or cancelled; when a job is assigned or updated; locksmith license verification details as described above; for new locksmiths who opted in, one welcome text with your dashboard link (we also email the same link); job alerts for locksmiths who opted in; or operational messages needed to run the platform. Message content may include links (for example to your order, dashboard, cancel link, or public license lookup).

Disclosure on each text: Every SMS we send from our program number ends with: message and data rates may apply; you can reply STOP to opt out and HELP for help (same as described below).

Frequency: Message frequency varies based on your activity (typically a small number of messages per request or job; locksmiths may receive more when leads are active in their area).

Cost: Message and data rates may apply. Check your mobile plan with your carrier.

Opt out and help: Reply STOP to cancel SMS from LockUnlocked to your number. Reply HELP for help or contact us via the contact form for questions about messaging or your account.

Mobile data sharing: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Contact

For questions or support, use our contact form.